Blog Archives

For public sector agencies and organizations, continuously seeking ways to digitally transform legacy business systems and processes using innovative solutions can mean a great deal to constituents. Agencies and organizations can serve people faster, more efficiently, and more accurately. Speed, efficiency, and accuracy are particularly important in location-based services such as service requests (311),...

With winter in full swing, it’s time to start looking forward to spring and the Salesforce Spring ’24 release! If you’re new to the Salesforce ecosystem, Salesforce delivers community ideas, enhancements to existing tools, exciting new features, and more three times each year. This means all customers use the same version of the platform,...

Many businesses rely on simple, centralized access to company data to delight customers and engage leads. However, organizational search processes can be time-consuming and complicated, making it difficult for teams to get the information that they need. Einstein Search, a powerful search feature from Salesforce, aims to change this roadblock to productivity. With this...

Salesforce delivers some of the strongest digital solutions for businesses on the market. From lead management to data analysis, its powerful tools help organizations work more efficiently, communicate better with customers, and drive success.  One powerful Salesforce tool is Einstein Automate, an end-to-end workflow automation application that streamlines tasks across almost all business activities....

Contributed by Katie Levy, HigherEchelon Lead Salesforce Consultant One of the clearest benefits of the Salesforce platform is organizations can keep data in one centralized location, accessible from anywhere with an internet connection. But whether you’re looking to implement Salesforce, just implemented Salesforce, or you’re a seasoned pro, it’s important to understand how critical...