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Recent News and Blogs

Partner Picks: Our Favorite Salesforce Summer ’24 Release Features

Summer is on the way, and for some in the Salesforce ecosystem, it’s coming as soon as mid-May. With exciting enhancements, community ideas delivered, new features, and more, the last release of 2024 promises to be an exciting one. Let’s talk about what a release is. If you are an existing Salesforce user, your...
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Meet Your New AI Assistant in Salesforce: Einstein Copilot

April 16, 2024 in
In our hyperconnected world, incredible amounts of data are created every day. And when it comes to enhancing and streamlining customer and constituent experiences, refining strategies, and working efficiently, that data can be of great value for any company or agency. Especially when data can be used, accessed, and analyzed fast. Powered by AI,...
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Unlocking the Potential of Salesforce Maps in the Public Sector

March 11, 2024 in
For public sector agencies and organizations, continuously seeking ways to digitally transform legacy business systems and processes using innovative solutions can mean a great deal to constituents. Agencies and organizations can serve people faster, more efficiently, and more accurately. Speed, efficiency, and accuracy are particularly important in location-based services such as service requests (311),...
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HigherEchelon Salesforce Practice Achieves “Summit” Level Partner Designation

March 4, 2024 in
The HigherEchelon Salesforce Practice is proud to announce that we achieved the prestigious Summit Partner designation by Salesforce, solidifying our position as a leader in cloud-based solutions. What Does This Mean? Salesforce uses four levels (Base, Ridge, Crest, and Summit) to classify consulting partners based on goals set by Salesforce in four categories: customer...
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Get Ready for the Feature Packed Salesforce Spring ’24 Release

January 23, 2024 in
With winter in full swing, it’s time to start looking forward to spring and the Salesforce Spring ’24 release! If you’re new to the Salesforce ecosystem, Salesforce delivers community ideas, enhancements to existing tools, exciting new features, and more three times each year. This means all customers use the same version of the platform,...
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