2024

In our hyperconnected world, incredible amounts of data are created every day. And when it comes to enhancing and streamlining customer and constituent experiences, refining strategies, and working efficiently, that data can be of great value for any company or agency. Especially when data can be used, accessed, and analyzed fast. Powered by AI,...

For public sector agencies and organizations, continuously seeking ways to digitally transform legacy business systems and processes using innovative solutions can mean a great deal to constituents. Agencies and organizations can serve people faster, more efficiently, and more accurately. Speed, efficiency, and accuracy are particularly important in location-based services such as service requests (311),...

The HigherEchelon Salesforce Practice is proud to announce that we achieved the prestigious Summit Partner designation by Salesforce, solidifying our position as a leader in cloud-based solutions. What Does This Mean? Salesforce uses four levels (Base, Ridge, Crest, and Summit) to classify consulting partners based on goals set by Salesforce in four categories: customer...

With winter in full swing, it’s time to start looking forward to spring and the Salesforce Spring ’24 release! If you’re new to the Salesforce ecosystem, Salesforce delivers community ideas, enhancements to existing tools, exciting new features, and more three times each year. This means all customers use the same version of the platform,...