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Organizational Change Management

Even the most meticulously planned technology implementations risk failure without a strong focus on people and the human aspect of change.

Complex and rapid change is our new normal; introducing new processes, systems, and technologies requires a deep understanding of how people react and adapt (adopt)—or resist—change.

Humans are hard-wired to prefer business as usual over the disruption, discomfort, and initial inefficiencies of something new, even if we understand the changes will help us in the long term. Changes to how someone does their job, how they are managed, the processes they follow, their work environment, even social norms can cause individuals to experience fear, anger, anxiety, and stress. These forms of resistance make it difficult for people to adapt and respond in a productive way.

Change management tools, techniques, and processes make initiatives more likely to succeed.

Technology such as Salesforce can propel organizations toward their goals, but success hinges on user perception and engagement. Without addressing the anxiety and fear which are very human responses to change, even the most sophisticated implementations can fail to achieve long-term success. These mistakes are frequent but avoidable with a comprehensive approach to change management:

  • Lack of articulation of a clear vision and direction for the change
  • Failure to involve key stakeholders throughout the project
  • Unclear definitions of what success looks like
  • Lack of clear, consistent, and transparent communication
  • Lack of comprehensive training and continuous support
  • Failure to account for organizational culture
  • Failure to plan for reinforcing the change

Let us help make your next initiative a success.

At HESFP, we know that effective change management is more than just a communications plan or training sessions. Effective change management enhances project success and maximizes returns on technology investments. We do not believe in a one-size-fits-all approach to change management; our methods are tailored to meet the specific needs and scope of each organization and project.

We will partner with you to fully understand the vision for change through a thorough discovery process, develop a structured, evidence-based strategy to meet objectives, and employ a comprehensive toolkit to ensure your objectives are achieved. Our change management services include, but are not limited to:

  • Organizational readiness assessments
  • UI/UX design processes and techniques
  • Risk assessments
  • Resistance management and mitigation
  • Communications master planning, materials development, and support
  • Training materials development, facilitation, and support
  • Measures of success planning and measurement
  • Reinforcement planning

Contact us to learn how our team of Prosci certified change management experts can guide you along the path to change that sticks, and to help you make the most out of your investment in Salesforce.