Recent News and Blogs

With Salesforce's recent announcement of FedRAMP High authorization for Agentforce, Data Cloud, and Marketing Cloud, federal agencies and regulated industries now have a secure path to harness the full power of AI within Salesforce environments. This milestone opens the door to transforming mission-critical operations with trusted, compliant AI. But realizing that potential starts with...

Summer is on the horizon and for some Salesforce customers, it’s arriving soon! Packed with new features, enhancements, and long-awaited community ideas, the Salesforce Summer ’25 release brings a fresh wave of innovation to the platform. What is a Salesforce release? Three times a year, Salesforce rolls out platform updates over a series of...

Imagine, you're an employee starting your work day, and you receive an email from a leader you've never met that says, "Good morning! I know you're eager to start your day, but good news - we replaced the system you’ve used to do your job for decades with a new tool and new processes...

For many of us, winter feels very much a part of the present, but spring will be here before we know it, including the Salesforce Spring '25 release. Releases seasons are an exciting time for the HigherEchelon team and for our customers; releases bring enhancements, new features, community ideas delivered, and more. As we...

In today’s competitive labor market, federal, state, and local government agencies face significant challenges when it comes to recruiting, hiring, and retaining top talent. To serve constituents most effectively, ensuring that the right people are in place, and keeping them engaged and motivated, has never been more important. Salesforce’s Talent Recruitment Management solution, a...